Feedback on your services or products is important for your business. From time to time, or on a regular basis, you should ask your customers about their satisfaction level, whether they are satisfied with your product, what they like best about it and what they would like to change.
In practice, this is an activity often ignored. "I know, I know one day I will make such a survey, but now I don't have time for it...". This "sometime" is unfortunately not coming. Why? Often we don't know how to approach it, how to make such a survey available to customers and how to design it in such a way that it does not discourage, but encourages them to leave an opinion.
There are many tools on the market that can help you. Personally, I have been using BlockSurvey for a long time and I am very satisfied with this application, but it is certainly not the only tool that is perfect in every respect, although it puts a lot of emphasis on data security, which for me is one of the most important features.
Today, however, I recommend you an application called Qwary. With its help you will not only create satisfaction surveys, but you can also collect opinions and in many ways. It can be text feedback, audio feedback or even video feedback. It's great because as you may know multimedia feedback, especially video, has the biggest impact on viewers.
By opting for Qwary you will receive:
- Lifetime access to Qwary Pro plan
- All future updates of this plan
- Compliance with RODO
- Translation API
- Sentiment analysis
- Video surveys
- Facebook surveys
- NPS/CSAT/CES surveys
- Multilingual questionnaires
- Advanced branching logic and conditional logic
- Disqualification of the respondent
- Surveys with QR code
- Sharing via e-mail
- Reminder and thank you emails
- Advanced reporting
- Data export (CSV, PDF)
- NPS/CSAT/CES assessment reports and dashboard
- Analysis of key factors
- Zapier integrations
- Access to API
Depending on the number of codes purchased (maximum 5) you will also get additional possibilities such as CNAME, i.e. the possibility of using your own domain 🙂 I highly recommend it.